General Maintenance
Nov 30, 17:23 ISTCompleted - The scheduled maintenance has been completed.Nov 30, 17:19 ISTScheduled - We will be undergoing scheduled maintenance during this time.
View ArticleNavigational items in the L&R Admin are not showing on non-Shopify merchants
Dec 4, 09:38 ISTResolved - The incident has been resolved. Non-Shopify merchants should now be able to see navigational items in the loyalty admin.Start Time:02:30am UTCEnd Time:07:15am UTCWe apologize...
View ArticleReferred customers are not getting the reward after clicking the referral link
Dec 18, 09:56 ISTResolved - The incident has been resolved. The referred customers should now be able to receive the reward after clicking the referral link.As for the referred customers who...
View ArticleScheduled Maintenance
Dec 19, 14:00 ISTCompleted - The scheduled maintenance has been completed.Dec 19, 11:00 ISTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec 18,...
View ArticleYotpo Service Interruption | December 27, 2023
Dec 27, 17:42 ISTResolved - Overall Description of the issue and Affected Services:Yotpo Widgets might have experienced performance issues.Start Time:December 27, 2023 - 12:08PM (UTC).End Time:December...
View ArticleRewards page on Shopify merchants are showing the logout state even if you...
Jan 19, 21:43 ISTResolved - The incident has been resolved and all modules should now be functional.If the previous workaround provided was implemented, at this time it can be removed.We thank you for...
View ArticleLogged in Customers Can't Manage their Subscriptions in the widgets
Jan 20, 00:38 ISTResolved - This incident has been resolved and all Yotpo Subscription functionalities should fully operational.We thank you for your patience in this matter.Jan 19, 11:13...
View ArticleScheduled Maintenance
Jan 24, 14:00 ISTCompleted - The scheduled maintenance has been completed.Jan 24, 11:00 ISTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 23,...
View ArticleYotpo Service Disruption notice
Jan 26, 18:27 ISTResolved - The issue has been resolved.Jan 26, 17:57 ISTIdentified - Overall Description of the issue and Affected Services:SMS and Email Business Impact:Customers are unable to create...
View ArticleYotpo SMSBump admin - flows editor returns an error.
Jan 31, 11:59 ISTResolved - The issue has been resolved and the editor functionality is back to normal. We thank you for your patience on this matter.Jan 31, 11:40 ISTMonitoring - A fix is implemented...
View ArticleScheduled Maintenance
THIS IS A SCHEDULED EVENT Feb 4, 09:00 - 16:00 ISTFeb 1, 10:45 ISTScheduled - We will be performing planned maintenance on the Yotpo platform on Sunday, 4th February, between 07:00 - 14:00 UTC. During...
View ArticleDelayed analytics data aggregation
Feb 8, 08:24 ISTResolved - The issue has been resolved and the information shown in the Analytics is now up-to-date.We thank you for your patience on this matter.Feb 7, 17:09 ISTMonitoring - A fix has...
View ArticleScheduled Maintenance
THIS IS A SCHEDULED EVENT Feb 14, 11:00 - 14:00 ISTFeb 12, 14:19 ISTScheduled - We will be performing planned maintenance on the Yotpo platform on Wednesday 14th February, between 09:00 - 12:00...
View ArticleScheduled Maintenance
THIS IS A SCHEDULED EVENT Feb 15, 11:00 - 14:00 ISTFeb 14, 11:03 ISTScheduled - We will be performing planned maintenance on the Yotpo platform on Thursday 15th February, between 09:00 - 12:00...
View ArticleYotpo SMSBump [SMS] Flows editor might not be available
Feb 16, 17:00 ISTResolved - The issue has been resolved and the editor functionality is back to normal. We thank you for your patience on this matter.Feb 16, 16:57 ISTMonitoring - A fix is implemented...
View ArticleL&R Service Interruption
Feb 18, 08:23 ISTUpdate - We are continuing to monitor for any further issues.Feb 18, 08:23 ISTMonitoring - A fix has been implemented and we are monitoring the results.Feb 17, 19:33 ISTUpdate - We are...
View ArticleUI glitch impacting Generic Platform customers
Feb 20, 01:38 ISTResolved - The incident has been resolved.Customers should now be able to see their points in the My Activity module.This only affected Generic/Custom integration.Shopify and other...
View ArticleYotpo SMSBump Flows Editor Issue for Existing Flows
Feb 21, 19:19 ISTResolved - This incident has been resolved.Feb 21, 17:40 ISTIdentified - We wish to inform you of an ongoing issue affecting the Yotpo SMSBump Flows editor, specifically for existing...
View ArticleScheduled Maintenance
THIS IS A SCHEDULED EVENT Feb 25, 10:00 - 10:30 ISTFeb 21, 17:56 ISTScheduled - We want to inform you that we will be conducting planned maintenance on the Yotpo system. The maintenance is scheduled to...
View ArticleYotpo Service Disruption notice: Subscriptions
Feb 26, 18:52 ISTResolved - This incident has been resolved.Feb 26, 18:41 ISTMonitoring - A fix was applied and the issue is now resolved.Feb 26, 18:25 ISTInvestigating - We are investigating an...
View ArticleYotpo Service Disruption notice
Feb 26, 18:52 ISTResolved - This incident has been resolved.Feb 26, 18:42 ISTMonitoring - A fix was applied and the issue is now resolved.Feb 26, 18:15 ISTInvestigating - We are investigating an...
View ArticleYotpo L&R Service interruption
Feb 26, 18:56 ISTResolved - The incident has now been resolved. Modules are now loading onsite and the Yotpo admin can be logged into. Start Time:February 26, 2024 - 15:15PM (UTC)End Time:February 26,...
View ArticleService Interruption - Access to Yotpo Admin page might not be available
Feb 26, 18:58 ISTResolved - Logging into the Yotpo admin might have failed and widgets on site and other flows might have not worked as expected.Feb 26, 18:32 ISTInvestigating - Logging into the Yotpo...
View ArticleYotpo L&R Service interruption
Feb 27, 00:37 ISTResolved - The issue has been resolved. Customer's points balance are now showing onsite.Start Time:February 26, 2024 - 21:55PM (UTC)End Time:February 26, 2024 - 22:36 (UTC)If you have...
View ArticleUGC - Yotpo admin and on-site widgets instability
Mar 25, 07:37 ISTResolved - The UGC Yotpo admin might have not functioned properly on various pages, such as the home page and moderation page. Additionally, on site widgets might have not loaded or...
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